The protection of your personal data is very important to us. We process your data exclusively on account of the provisions of the law (DSGVO, TKG 2003). In this Data Protection Statement we inform you about the most important aspects of data processing on our website.
1) Contact with us
If you contact us via form on the website or email we are going to save the data you provided for six months for the purpose of processing and follow-up questions. We do not give this data away without your permission.
2) Webshop
2.1 Data Storage
We want to inform you, that in case of a webshop order we are going to save the IP data of your Internet subscriber, aswell as name, address, email address, date and time of the purchase, the chosen payment method and the content of your order for the purpose of processing of contracts. If provided by the customer we also save the phone number and a personal note by the customer.
The collected data provided by the customer is necessary for processing of contracts. Without this data we can’t conclude a contract with you. A data transfer to third parties does not happen, except for data transfer of only the necessary data for the purpose of payment and shipping.
After termination of a purchasing process the data stored by us is being deleted. In case of a contract closing the data of the contractual relationship is going to be stored until the tax retention period ends (7 years).
Beyond that, your name, address, content of order and date and time of purchase are going to be stored until the end of product liability (10 years). We process your data exclusively on account of the provisions of the law (§ 96 Abs 3 TKG aswell as Art 6 Abs 1 lit a (consent) and/or lit b (necessary for contractual performance) of the DSGVO)
2.2 Third-Party Services
For the processing of contracts in case of a webshop order it is necessary to pass certain data to third-party contractors (for example providers of payment gateways and shipping companies). Data is only collected and passed to an extent that is necessary for processing of contracts. These third-party contractors have their own Data Protection Statements relating to the processing of data we provide to them.
We recommend reading their Data Protection Statements too. As soon as you leave our webshop or website and enter another website or are being forwarded to the service of an external vendor our Data Protection Statement and Terms and Conditions don’t apply anymore.
Shipping via Austrian Post (Priority or Registered Priority):
Österreichische Post AG
Rochusplatz 1
1030 Wien
www.post.at
Your name and address are being printed on a label on your package, that is being sent via Austrian Post. In exception (big order) your address data are being passed online to Austrian Post for the purpose of creating an address label.
Payment via Paypal:
PayPal (Europe) S.à r.l. et Cie, S.C.A.
22-24 Boulevard Royal
L-2449 Luxembourg
www.paypal.com
In case you choose the payment method Paypal you are being forwarded to a payment portal by Paypal after pressing “Buy Now” on the Checkout page, where you provide your payment data.
Payment via Credit Card:
Stripe Payments Europe Ltd
Block 4, Harcourt Centre
Harcourt Road
Dublin 2
Ireland
www.stripe.com
In case you choose the payment method Credit Card, after pressing “Buy Now” on the Checkout page the address and credit card information provided by you is being forwarded encrypted to the payment service provider Stripe. We don’t have access to your credit card data at any given point.
3) Cookies
Our website uses so called Cookies. Cookies are small text files that are stored on your terminal device with the help of your browser. They dont cause harm.
We use Cookies to be able to make our offer user friendly. Some Cookies remain stored on your device until you delete them. They enable us to recognise your browser at your next visit.
If you don’t want this to happen you can adjust your browser settings to be informed when Cookies are being stored and that you need to give your permission.
Deactivating Cookies can cause the website to not work properly.
4) Web-Analysis
4.1 Google Analytics
This website uses Google Analytics, a Web Analysis Serrvice by Google LLC (“Google”)
Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
USA
Tel: +1 650 253 0000
Fax: +1 650 253 0001
email: support-de@google.com
Google Analytics uses Cookies to allow the analyzation of your usage of this website. The data generated by these Cookies about your usage of this website are usually being transferred to a server by Google in the USA and saved there.
You can avoid this by adjusting your browser settings, so no Cookies are being stored.
We closed a contract with Google over data processing.
Your IP address is being gathered but immediately (for example by deleting the last 8 bits) being pseudonymized. Thereby only a rough localization is possible.
In exceptions where personal data is being transfered to the USA, Google has agreed to the EU-US Privacy Shield https://www.privacyshield.gov/EU-US-Framework.
Data processing happens exclusively on account of the provisions of the law (§ 96 Abs 3 TKG aswell as Art 6 Abs 1 lit a (consent) and/or lit b (necessary for contractual performance) of the DSGVO).
Our cause for the purpose of DSVGO (eligible interest) is the improvement of our offer and our website. Because the privacy of our users is important to us the user data is being pseudonymized.
The user data is being stored 24 months.
5) Online Advertisement
5.1 Usage of Google Adwords Conversion
We use the offer of Google Adwords to draw attention to our attractive offers with the help of advertising materials (so-called Google Adwords) on external websites. In relation to the data of the advertising campaigns, we can determine how successful the individual advertising measures are. We are interested in showing you advertisements that are of interest to you, to make our website more interesting to you and to achieve a fair calculation of advertising costs.
These advertising materials are supplied by Google via so-called “ad servers”. To do this, we use ad server cookies, which measure certain performance metrics such as ads or user clicks. If you access our website through a Google ad, Google Adwords will store a cookie on your PC. These cookies usually lose their validity after 30 days and are not intended to identify you personally. This cookie will typically use the unique cookie ID, number of ad impressions per placement (Frequency), last impression (relevant to post-view conversions), and opt-out information (mark that the user does not) as analysis values more would like to be addressed) saved.
These cookies allow Google to recognize your Internet browser. If a user visits certain pages of an Adwords customer’s website and the cookie stored on their computer has not yet expired, Google and the customer will be able to detect that the user clicked on the ad and was redirected to that page. Each Adwords customer is assigned a different cookie. Cookies can not be tracked via the websites of Adwords customers. We ourselves do not collect and process any personal data in the aforementioned advertising measures. We receive only statistical evaluations provided by Google. On the basis of these evaluations, we can identify which of the advertising measures used are particularly effective. We do not receive any further data from the use of the advertising material, in particular we can not identify the users on the basis of this information.
Due to the marketing tools used, your browser automatically establishes a direct connection to the Google server. We have no control over the extent and the further use of the data, which are raised by the employment of this tool by Google and inform you therefore according to our knowledge level: By the incorporation of AdWords conversion Google receives the information that you the appropriate part of our Internet appearance or click on an ad from us. If you are registered with a service provided by Google, Google may associate the visit with your account. Even if you are not registered with Google or have not logged in, there is a chance that the provider will find and store your IP address.
You can prevent participation in this tracking process in several ways:
a) by setting your browser software accordingly. In particular, the suppression of third party cookies means that you will not receive any third party ads;
b) by disabling the cookies for conversion tracking by setting your browser to block cookies from the domain “www.googleadservices.com”, https://www.google.com/settings/ads, this setting be deleted when you delete your cookies;
c) by deactivating the interest-based advertisements of the providers that are part of the “About Ads” self-regulation campaign via the link https://www.aboutads.info/choices, this setting being deleted when you delete your cookies;
d) by permanent deactivation in your browsers Firefox, Internet Explorer or Google Chrome under the link https://www.google.com/settings/ads/plugin. We point out that in this case you may not be able to use all the features of this offer in full.
The legal basis for the processing of your data is Art. 6 para. 1 sentence 1 lit. f DS-GMO. For more information about privacy at Google, see https://www.google.com/intl/en/policies/privacy and https://services.google.com/sitestats.html. Alternatively, visit the Network Advertising Initiative (NAI) web site at https://www.networkadvertising.org. Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US Framework.
5.2 Usage of the Facebook Pixel
We use the “visitor action pixel” of Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA (“Facebook”) within our website. With its help, we can track users’ actions after they’ve seen or clicked a Facebook ad. This allows us to track the effectiveness of Facebook advertising for statistical and market research purposes. The data collected in this way is anonymous for us, ie we do not see the personal data of individual users. However, this data is stored and processed by Facebook, about which we inform you according to our knowledge. Facebook can connect this data with their Facebook account and also for their own advertising purposes, according to the Facebook data usage policy (https://www.facebook.com/about/privacy/). You can enable Facebook and its affiliates to display ads on and off Facebook. It may also be stored for these purposes, a cookie on your computer. The legal basis for the processing of your data is Art. 6 para. 1 sentence 1 lit. f DS-GMO.
Please click here if you wish to withdraw your consent: https://www.facebook.com/login.php?next=https%3A%2F%2Fwww.facebook.com%2Fsettings%3Ftab%3Dads
6) Integration of Social Media Services
For our online offer, we currently use the social media services Facebook, Instagram, Twitter, Google+, Pinterest and the video portal Youtube.
If you visit our website and click on the logo of one of the social services, you will be redirected to the respective external page of this network service. If you click on one of the buttons while logged in to one of the services, the information that you have visited our website can be assigned to your user account there. If you are a member of one of the services and do not want the social networks to collect information about you from the website and associate it with your membership information, you should log in to Facebook, Instagram, Twitter, Google+, Pinterest, or Youtube before clicking on any of the logos logout. The legal basis for the processing of your data is Art. 6 para. 1 sentence 1 lit. f DS-GMO.
We point out that as a provider of this website we are not aware of the content of the data transmitted and its use by the social services. For more information on what data is collected through the social service invitations on Facebook, Instagram, Twitter, Google+, Pinterest or Youtube and how they are used, please refer to the applicable privacy policy at:
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Social Media Provider |
Address |
Data Protection Statement |
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Facebook Inc. |
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Instagram LLC |
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Twitter Inc. |
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Google+ Youtube |
Google LLC |
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Pinterest Europe Ltd. |
7) Your Rights
In principle, you have the rights to information, correction, deletion, restriction, data portability, revocation and opposition. If you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in a way, you can complain to the supervisory authority. In Austria, this is the data protection authority (Datenschutzbehörde).
8) You can reach us under the following contact details:
Hoeller Electronics e.U.
Am Dorferberg 45
4591 Molln
email: support@songbirdfx.com
9) Modification of this Data Protection Statement
The version of the Data Protection Statement is indicated by the date (below). We reserve the right to change this Data Protection Statement at any time with future effect. A current version is available on our website. Please visit our website regularly to find out about the applicable Data Protection Statement.
Version of this Data Protection Statement: May 2018